Mobile App Privacy Policy
Your privacy is extremely important to us! This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.modelmakertoys.com.
The terms "You," "Your," "Yours" and "User" refer to the entity/person/organization using our site. When this Policy mentions "We", "Us," and "Our" it refers to Modelmakerhk.Shop and its subsidiaries and affiliates. “Site” refers to https://www.modelmakertoys.com and its android and iOS mobile app
This Privacy Policy is governed by our Terms of Services.
For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at shop@modelmakerhk.com.
1. INFORMATION WE COLLECT FROM YOU
We collect the information You provide us and this information is necessary for the adequate performance of the contractual arrangement which is in place between You and us and allow us to comply with our legal obligations.
- Account Signup Information. When You create the account, we ask You to provide the signup information, such as Email, Name, Surname, Phone, Username, Passwords, Personal Number, Address.
- Communication, chats, messages. When you communicate with us through email or any other way, we collect information about your communication and any information You choose to provide or disclose. In order to answer your request, we may access information provided by email, chats, purchase history, etc.
- Payment Information. To order and use features of Site, we may require you to provide certain financial information in order to facilitate the processing of payments. We collect your Credit or debit card number, Credit or debit card type, Credit or debit card expiration date, Billing address, Tax number, Name and surname.
- Login information. We collect Login information if You are logging to our account with Authentication Data.
2. INFORMATION WE COLLECT AUTOMATICALLY
When you use our Site or contact us directly we may collect information, including your personal information, about the way you act in our Site, the services You use and how You use them.
This information is necessary for the adequate performance of the contract between You and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Site.
- Log data and Device information. We automatically collect log data and device information when you access and use the site, even if you have not created an Account or logged in. That information includes, among other things: Internet protocol (IP) addresses, Browser type, Internet service provider (ISP), Referring/exit pages, Operating system, Date/time stamp, Clickstream data.
- Tracking technologies and Cookies. We use Cookies, Beacons, Tags, CI codes (click tracking), ISC (source tracking), ITC (item tracking codes), Phone model, Device ID, Customer number. We also automatically collect information about the device's operating system .
- Geo-location data. We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience. Such data may be collected only when you access the Site using your device.
- Usage information. We use a tool called " Google Analytics " to collect information about your interactions with the Site (what pages you visit, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Site. In consequence, Google, Inc. plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site). For more information please visit Google.
- Publicly available personal Information.
3. THE WAY WE USE YOUR INFORMATION
We process your information adhering to the general data processing principles.
We may use the information we collect through our Site for a number of reasons, including to:
- to identify user
- to create account
- to create trusted environment
- to create statistics and analyze market
- to stay connected
- to customize marketing
- to send billing information
- to manage user orders
- to contact user
- to improve services
- to ensure data security and prevent fraud
- to comply with applicable laws
- to request feedback
- to post testimonials
- to provide support
We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.
4. DIRECT MARKETING
We may use your provided contact details for direct marketing. These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, etc.) or we have collected or generated from other sources as described below.
If you wish to withdraw the consent for direct marketing, and refuse to receive information from us, you may exercise such an option at any time you wish by updating your preferences in your account, following the instructions to unsubscribe in the received email.
5. HOW WE MAY SHARE YOUR INFORMATION
Site may send user information like email address to its mobile app provider Vajro and to Shopify if you use social login (Facebook, Google, Apple) or a one time code.
Site may use (currently or in the future) analytical tools like Google Analytics, Firebase Analytics , Clevertap and Appsflyer .
We may also disclose your information to third parties:
- where required by law or regulatory requirement, court order or other judicial authorization;
- in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements;
- in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business;
- to protect or defend our rights, interests or property, or that of third parties; (e) to investigate any wrongdoing in connection with our products and services;
- and to protect the vital interests of an individual.
6. COOKIES
Cookies are small text files stored by your browser on your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information.
Cookies from our Site cannot be read by other Sites. Most browsers will accept cookies unless you change your browser settings to refuse them.
Cookies we use on our Site:
- Strictly necessary cookies - These cookies are required for the operation of our Site. They help us to show you the right information, customize your experience, and allow us to implement and maintain security features as well as to help us detect malicious activities. Without these cookies operation of the Site would be impossible or its functioning may be severely affected.
You may find more information about how to delete cookies, as well as the other useful information related to the use of the cookies, on the website http://www.allaboutcookies.org/.
7. SENSITIVE INFORMATION
We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related a sexual orientation.
Please do not send, upload, or provide us any sensitive data and contact us using the contact details below if you believe that we might have such information. We have a right to delete any information we believe might contain sensitive data.
8. PAYMENT INFORMATION
Please refer to the privacy policy which is available in our website https://www.modelmakertoys.com.
9. THIRD PARTY LINKS
Our Site may have links to other websites. Please review their privacy policies to learn more about how they collect and use your personal data, because we do not control their policies and personal data processing practices.
10. RETENTION
We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligation, resolve disputes, and enforce our agreements.
We will retain your personal information as long as we need it to provide services to you, unless we are otherwise required by law or regulations to retain your personal information longer.
11. SECURITY
We have implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Among other things, we regularly monitor our systems for possible vulnerabilities and attacks.
Regardless of the measures and efforts taken by us, the transmission of information via the internet, email or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information or any other User Content you upload, publish or otherwise share with us or anyone else.
We therefore encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.
If you have any questions regarding the security of our Site or Services, you are welcome to contact us at shop@modelmakerhk.com.
12. YOUR RIGHTS
You are entitled to a range of rights regarding the protection of your personal information. Those rights are:
- The right to access the information we have about you. If you wish to access your personal information that we collect, you can do so at any time by contacting us at shop@modelmakerhk.com
- The right to rectify inaccurate information about you. You can correct, update or request deletion of your personal information by contacting us using the contact details provided below.
- The right to object to the processing. When we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing prior to the withdrawal of your consent.
- The right to lodge a complaint. You can raise questions or complaints to the national Data Protection Agency in your country of residence in the event where your rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
- The right to erase any data concerning you. You may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.
If you choose to delete your account and all associated data (or specific parts of it), send an email to shop@modelmakerhk.com requesting deletion of data. We'll process your request and delete all account data within (x [Max: 30]) days. You will receive an email confirmation as soon as it is done.
13. APPLICATION OF POLICY
This Policy applies only to the services offered by our Company. Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our Site or Services.
14. AMENDMENTS
Our Policy may change from time to time. We will post any Policy changes on our Site and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).
15. ACCEPTANCE OF THIS POLICY
We assume that all Users of this Site have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our Site. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 14. Continued use of this Site implies acceptance of the revised Policy.
16. FURTHER INFORMATION
If you have any further questions regarding the data we collect, or how we use it, then please feel free to contact us at shop@modelmakerhk.com
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門市地址及營業時間
地址 : 香港荃灣海盛道9號有線電視大樓23樓2310A室
營業時間 : 星期一至星期日 14:00-19:30
關於預訂訂單
1. 所有商品一經訂購, 恕不退款。
2. 商品受日本供應方庫存影響, 如出現缺貨本店將退回所有訂金。
3. 商品到貨日期只供參考, 實際到貨日期取決於實際情況。
4. 代購服務下單需一般須時1-2工作天, 如果需要即時下單請及早通知, 可能會有額外運費產生。
5. 貨品之包裝外盒，因運輸期間或會出現凹陷情況，此乃一般正常狀況，客戶如因取貨次序而未能提取外盒美觀之貨物，本公司恕不負責，客戶亦不可以此為退貨或退款之理由。
6.貨物到港由本地速遞所出現的損壞之風險需由顧客承擔。
7. 網站上設定為限量購買的產品，為每位客戶能買的數量，如果客戶不斷重複下單購買限量購買的產品，我們會將網站手續費用4%在退款中扣除(不足2元會以2元扣除)。
**Model Maker HK保留重複購買的最終決定權，以不同帳戶下單不代表可以重複下單。
大型商品
超愈以下大小的商品為大型商品, 有可能會被徵收額外運費
1.單件重量超過 1.5KG
2. 任何一邊的長度超過30cm，或「長*寬*高(cm)」超過5000
關於現貨訂單
現貨商品，購買後會在一星期內順豐到付寄出。
貨物由本地速遞所出現的損壞之風險需由顧客承擔。
清貨產品、開箱品、已列明「不完美」的產品，均不設退換
送貨方式
香港本地，可以選擇順豐到付或到荃灣門市自取。
澳門及台灣地區，使用順豐到付。
港澳台以外地區，使用Aramex/UPS快遞/順豐。**需要支付額外運費
貨物到港後於本地速遞所出現的損壞之風險需由顧客承擔。
付款方式
我們提供下列的付款方法:
線上付款
-信用卡 (Master / Visa / UnionPay / American Express / Apple Pay / Google Pay / Tap&GO )
-Alipay HK / Alipay
-WeChat Pay
-FPS
-PayMe
條款與細則
About Merchandise Ordering Service
1. All items once ordered are non-refundable.
2. The goods are affected by the Japanese supplier's inventory. If there is a shortage, our store will refund all the deposit.
3. The arrival date of the goods is for reference only, the actual arrival date depends on the actual situation.
4. It generally takes 1-2 working days to place an order for the purchasing service. If you need to place an order immediately, please notify as soon as possible, as additional shipping charges may be incurred.
5. The outer box of the goods may be dented during transportation. This is a normal situation. If the customer fails to pick up the goods with a beautiful outer box due to the order of picking up the goods, the company is not responsible, and the customer is not allowed to use it. For reasons of return or refund.
6. The products set as limited purchases on the website are the quantity that each customer can buy. If the customer keeps repeating orders to purchase the limited purchase products, we will deduct the cost of HK$5 from the refund.
**Model Maker HK reserves the final right to make repeated purchases, placing an order with a different account does not mean that it can be repeated.
Internationally Prohibited Items and Non-Service Items
1. The shop reserves the right to cancel any order, and the cancelled order will be refunded the deposit.
2. If the ordered product is returned or confiscated due to legal issues, the store will not be responsible for it, will not refund any deposit, and may require the orderer to make up the final number.
Items that cannot be ordered include but are not limited to the following items
1. Any animal or plant
2. Any child pornography
3. Infringing copyright, counterfeit, counterfeit goods
4. Pharmaceuticals and medical equipment
5. Firearms, swords, weapons, gunpowder, explosives, poisons
6. Pharmaceuticals and medical equipment
7. Batteries, any product containing batteries
8. Beverages, food, or other items that are easily spoiled and need to be frozen and refrigerated
9. "Aviation Dangerous Objects" such as flammable and explosive materials
10. Products prohibited by law
Shipping and Warehousing
1. Please go to the store to pick up the goods within 14 working days after the arrival notice is issued. If the goods are overdue, a storage fee of HKD10/piece/day will be charged.
2. The shop will not be responsible for any loss caused by delayed delivery or damage of goods due to accidental delivery.
3. When purchasing goods or using our services, you agree to all terms and conditions.
large commodity
Items that exceed the size below are large items and may be subject to additional shipping charges
1. The weight of a single piece exceeds 1.5KG
2. The length of any side exceeds 30cm, or the "length * width * height (cm)" exceeds 5000cm
私隱政策及免責聲明
Welcome Model Maker HK Online Shop
The following terms of use apply to Model Maker HK ("Model Maker HK", "we") and users ("you") and Model Maker HK ("this website"). If you have any comments or objections to the following terms, you need to contact us in writing and obtain consent. When you visit our website and/or purchase products/services from the website, you agree to and abide by the following terms of use. If you do not agree to the following or any terms on this website, you are welcome to contact us before shopping or at any time.
2. Payment
We accept all major credit cards via Stripe Payment. We accept payments in Hong Kong Dollars currency only. Shopify Payment is a global leader in payments and fintech, serving thousands of financial institutions and millions of businesses in more than 100 countries. Customers' payment details are securely transmitted to the acquiring bank, card, and payment companies for real-time transaction authorization using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. First Data supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard Secure Code for added security protection for both customers and merchant.
2. Shipping and Handling
All orders are shipped via the designated couriers to the correspondent district areas or to the pick-up point we provide. Rates are determined shipping options and the destination at the point of purchase. Delivery charges will be added to your order at the checkout stage and you can check the rates before placing an order. If free shipping is applicable, it applies to the lowest-cost shipping option unless otherwise specified. Free shipping may be changed or discontinued at any time. Model Maker HK does not ship to restricted area or outlying islands. Model Maker HK holds the right to refuse shipping to any order.
For more details of shipping and handling, please refer to our website or contact us.
4. Modifications of Products and Price
Prices, quantities, and options for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the products without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the products.
5. Product Quality
We have tried our best to ensure the quality of our products, and all we sell are original dealer. We do not necessarily have a cooperative relationship with the ordering partner, and we cannot guarantee the quality is 100% of their goods. Therefore, most of the time we order from the official website or purchase from the website with good reputation to maintain the standard. We have tried our best to ensure the quality of the products. The packaging of the goods may not be perfect. If you fail to choose the beautiful outer box due to the late pick-up, our store is not responsible and will not accept refunds for any reason.
6. Copyright
All content and the arrangement, photos, selection, look and feel of the Website, are the sole property of Model Maker HK and/or our licensors and are protected by copyright and intellectual property rights law and international treaties. You don’t have any privileges or rights in the content, and you agree not to copy, reproduce, republish, reverse engineer, display, encode, transmit or distribute any part of the Website or the content, including product images and descriptions, without our express consent. You may not use the Website for any commercial purposes, including the promotion or advertisement of any goods, services, or opportunities, and you may not use Model Maker HK website to solicit other website visitors or users to visit or become members of, subscribe to, or register with any commercial online service or other organization, and/or collect or store personal data or attempt to collect or store personal data about other users of the Website.
All trademarks, trade names, logos, and trade dress, whether registered or unregistered (collectively the "Marks") that appear on the Website or in the content belong to Model Maker HK You may not use or reproduce the Marks or any confusingly similar marks without our written consent.
7. User Content
If you submit any feedback or ideas about our products and services to us, you hereby assign and agree to Model Maker HK has all right, title, and interest in and to such feedback or the embodiment of such feedback in products or services. Any Submission will be treated as non-confidential.
You acknowledge that you are responsible for any information, profiles, messages, text, files, images, photos, video, music, sounds, or other content or materials (“User Content”) that you submit, upload, post, or otherwise provide or make available to Model Maker HK or its vendors, on or through the Website or otherwise (“Submissions”), including User Content you agree to allow the use of that is on third party companies’ websites. Such Submissions may be used on the Website and/or on other Model Maker HK products and/or marketing materials, including emails, social media, and store signage. Model Maker HK reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission on the Website or otherwise use the Submission. Any Submission also will be treated as non-proprietary, except as specifically set forth herein.
You further represent and warrant that your Submissions do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead Model Maker HK as to the origin of any Submission.
You acknowledge and agree that Model Maker HK has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of any Submission.
8. Disclaimer
The Website and its content are provided on an "as is" basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). To the fullest extent permitted by applicable laws, Model Maker HK expressly disclaims all warranties of any kind, whether express or implied (except only as may be implied by applicable law), including but not limited to, warranties of title, implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of any intellectual property rights of the third party. Model Maker HK makes no warranty that the content, materials, goods and/or service will meet your requirements, or that your access to the Website will be uninterrupted, timely, secure, or error-free; nor does xobox.hk make any warranty as to the results that may be obtained from the use of goods or services or as to the accuracy, reliability, completeness or timeliness of any information, content, materials obtained through this Website or that defects in software or hardware problems will be corrected. Model Maker HK makes no warranty regarding any goods or services purchased or obtained through this Website.
The Website is only providing a venue for the sale of products on its Website and shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages (including damages for loss of profit or intangible loss) related to your use of the Website, or the content, materials, goods and/or service contained or provided under the Website or use of any of the products purchased at the Website. Please read all information, warranties, or warnings on or in the product packaging and labels before using any product purchased through the Website. Model Maker HK shall not be liable for the accuracy, completeness, reliability, fitness for a particular purpose or quality of such products, or reliability of any information provided and it is your responsibility to evaluate such information.
9. Indemnity and Limitation of Liability
You agree to indemnify, defend and hold harmless the Website from and against all losses, expenses, damages, and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the Website. You further agree that Model Maker HK shall not be held liable howsoever for your use of the Website and you agree to waive all claims that you may have against the Website for any loss or damages you may sustain in connection with your use of the Website. In the event that this disclaimer is unenforceable, the total liability of Model Maker HK, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.
10. Links to other Sites
Occasionally, the Website may make available a link to a third party's website. These links will let you leave the Website. The linked sites are not under Model Maker HK’s control and the Website is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. The Website is not responsible for webcasting or any other form of transmission received from any linked site. Model Maker HK provides the links only as a convenience. Model Maker HK does not endorse the site or its use or contents.
11. Our Privacy Policy
By using the Website or placing an order on the Website, you agree to our use of information about you as described in our Privacy Policy.
12. Termination
The Website may terminate or suspend your access to all or part of the Website, without notice, for any conduct that the Website, in its sole discretion, believes is in violation of any applicable law or is harmful to Model Maker HK or a third party.
13. Modification of Terms
These Terms of Use (and including other terms of the Website) may be modified from time to time. You should therefore read these Terms of Use and the other terms before you place an order.
14. Governing Law
These Terms of Use (and including other terms of the Website) shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use and the order terms.