FAQ

Store address and business hours

address :  Room 2310A, 23rd Floor, Cable TV Building, 9 Hoi Shing Road, Tsuen Wan, Hong Kong

Business Hours :  Monday to Sunday 14:00-19:30 (*Please make an appointment if you need to pick up the goods after 7:30PM)

About pre-orders

1. All products are non-refundable once ordered.
2. The product is affected by the inventory of the Japanese supplier. If it is out of stock, the store will refund all deposits.
3. The arrival date of the goods is for reference only, the actual arrival date depends on the actual situation.
4. It usually takes 1-2 working days to place an order for purchasing services. If you need to place an order immediately, please notify us as soon as possible, as additional shipping charges may be incurred.
5. The outer packaging box of the goods may be dented during transportation. This is a normal situation. If the customer fails to pick up the goods with a beautiful outer box due to the order of picking up the goods, the company will not be responsible, and the customer cannot do this grounds for returns or refunds.
6. The products set as limited purchases on the website are the quantity that each customer can buy. If customers repeatedly place orders to purchase products with limited purchases, we will deduct the refund fee of HK from the refund.
**Model Maker HK reserves the right to make the final decision on repeated purchases, and placing orders with different accounts does not mean that repeated orders can be placed.

Large commodity

Items that exceed the following sizes are considered large items, and additional shipping charges may be imposed

1. The weight of a single piece exceeds 1.5KG
2. The length of any side exceeds 30cm, or "length * width * height (cm)" exceeds 5000

About spot orders

For spot goods, it will be sent by SF Express within 1-2 working days after purchase.

If there is a breakage/quality problem with the product, it can be returned within 7 days of order and must comply with our return policy.Products must be returned unused, with no product labels tampered with or removed, and in the original box or bag (if applicable).

Clearance products, unpacked products, and products that have been listed as "imperfect" are not subject to return or warranty

Delivery methods

In Hong Kong, you can choose SF Express to pay or to Tsuen Wan Store self-collection.

In Macau and Taiwan, use SF Express to pay.

For regions outside Hong Kong, Macao and Taiwan, use Aramex/UPS Express/SF Express. **Additional shipping charges apply

payment method

We offer the following payment methods:

online payment

-Debit (Master/Visa/UnionPay/American Express/Apple Pay/Google Pay/Tap&GO)

​ -Alipay HK / Alipay

-WeChat Pay

-FPS

-PayMe

Terms and Conditions

About Merchandise Ordering Service

 

1. All items once ordered are non-refundable.
2. The goods are affected by the Japanese supplier's inventory. If there is a shortage, our store will refund all the deposit.
3. The arrival date of the goods is for reference only, the actual arrival date depends on the actual situation.
4. It generally takes 1-2 working days to place an order for the purchasing service. If you need to place an order immediately, please notify as soon as possible, as additional shipping charges may be incurred.
5. The outer box of the goods may be dented during transportation. This is a normal situation. If the customer fails to pick up the goods with a beautiful outer box due to the order of picking up the goods, the company is not responsible, and the customer is not allowed to use it. For reasons of return or refund.
6. The products set as limited purchases on the website are the quantity that each customer can buy. If the customer keeps repeating orders to purchase the limited purchase products, we will deduct the cost of HK$5 from the refund.
**Model Maker HK reserves the final right to make repeated purchases, placing an order with a different account does not mean that it can be repeated.

 

Internationally Prohibited Items and Non-Service Items

 

1. The shop reserves the right to cancel any order, and the cancelled order will be refunded the deposit.
2. If the ordered product is returned or confiscated due to legal issues, the store will not be responsible for it, will not refund any deposit, and may require the orderer to make up the final number.

 

Items that cannot be ordered include but are not limited to the following items

1. Any animal or plant
2. Any child pornography
3. Infringing copyright, counterfeit, counterfeit goods
4. Pharmaceuticals and medical equipment
5. Firearms, swords, weapons, gunpowder, explosives, poisons
6. Pharmaceuticals and medical equipment
7. Batteries, any product containing batteries
8. Beverages, food, or other items that are easily spoiled and need to be frozen and refrigerated
9. "Aviation Dangerous Objects" such as flammable and explosive materials
10. Products prohibited by law

 

Shipping and Warehousing

 

1. Please go to the store to pick up the goods within 14 working days after the arrival notice is issued. If the goods are overdue, a storage fee of HKD10/piece/day will be charged.
2. The shop will not be responsible for any loss caused by delayed delivery or damage of goods due to accidental delivery.
3. When purchasing goods or using our services, you agree to all terms and conditions.

 

large commodity

 

Items that exceed the size below are large items and may be subject to additional shipping charges

1. The weight of a single piece exceeds 1.5KG
2. The length of any side exceeds 30cm, or the "length * width * height (cm)" exceeds 5000cm

Privacy Policy and Disclaimer

Welcome Model Maker HK Online Shop

The following terms of use apply to Model Maker HK ("Model Maker HK", "we") and users ("you") and Model Maker HK ("this website"). If you have any comments or objections to the following terms, you need to contact us in writing and obtain consent. When you visit our website and/or purchase products/services from the website, you agree to and abide by the following terms of use. If you do not agree to the following or any terms on this website, you are welcome to contact us before shopping or at any time.

2. Payment 

We accept all major credit cards via Stripe Payment. We accept payments in Hong Kong Dollars currency only. Shopify Payment is a global leader in payments and fintech, serving thousands of financial institutions and millions of businesses in more than 100 countries. Customers' payment details are securely transmitted to the acquiring bank, card, and payment companies for real-time transaction authorization using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. First Data supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard Secure Code for added security protection for both customers and merchant.

 

 

2. Shipping and Handling 

All orders are shipped via the designated couriers to the correspondent district areas or to the pick-up point we provide. Rates are determined shipping options and the destination at the point of purchase. Delivery charges will be added to your order at the checkout stage and you can check the rates before placing an order. If free shipping is applicable, it applies to the lowest-cost shipping option unless otherwise specified. Free shipping may be changed or discontinued at any time. Model Maker HK does not ship to restricted area or outlying islands. Model Maker HK holds the right to refuse shipping to any order.

For more details of shipping and handling, please refer to our website or contact us.

 

4. Modifications of Products and Price 

Prices, quantities, and options for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the products without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the products.

5. Product Quality 

We have tried our best to ensure the quality of our products, and all we sell are original dealer. We do not necessarily have a cooperative relationship with the ordering partner, and we cannot guarantee the quality is 100% of their goods. Therefore, most of the time we order from the official website or purchase from the website with good reputation to maintain the standard. We have tried our best to ensure the quality of the products. The packaging of the goods may not be perfect. If you fail to choose the beautiful outer box due to the late pick-up, our store is not responsible and will not accept refunds for any reason.

6. Copyright

All content and the arrangement, photos, selection, look and feel of the Website, are the sole property of Model Maker HK  and/or our licensors and are protected by copyright and intellectual property rights law and international treaties. You don’t have any privileges or rights in the content, and you agree not to copy, reproduce, republish, reverse engineer, display, encode, transmit or distribute any part of the Website or the content, including product images and descriptions, without our express consent. You may not use the Website for any commercial purposes, including the promotion or advertisement of any goods, services, or opportunities, and you may not use Model Maker HK website to solicit other website visitors or users to visit or become members of, subscribe to, or register with any commercial online service or other organization, and/or collect or store personal data or attempt to collect or store personal data about other users of the Website.

All trademarks, trade names, logos, and trade dress, whether registered or unregistered (collectively the "Marks") that appear on the Website or in the content belong to Model Maker HK  You may not use or reproduce the Marks or any confusingly similar marks without our written consent.

 

7. User Content

If you submit any feedback or ideas about our products and services to us, you hereby assign and agree to Model Maker HK has all right, title, and interest in and to such feedback or the embodiment of such feedback in products or services. Any Submission will be treated as non-confidential.

You acknowledge that you are responsible for any information, profiles, messages, text, files, images, photos, video, music, sounds, or other content or materials (“User Content”) that you submit, upload, post, or otherwise provide or make available to Model Maker HK or its vendors, on or through the Website or otherwise (“Submissions”), including User Content you agree to allow the use of that is on third party companies’ websites. Such Submissions may be used on the Website and/or on other Model Maker HK products and/or marketing materials, including emails, social media, and store signage. Model Maker HK reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission on the Website or otherwise use the Submission. Any Submission also will be treated as non-proprietary, except as specifically set forth herein.

You further represent and warrant that your Submissions do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead Model Maker HK as to the origin of any Submission.

You acknowledge and agree that Model Maker HK has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of any Submission.

8. Disclaimer 

The Website and its content are provided on an "as is" basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). To the fullest extent permitted by applicable laws, Model Maker HK expressly disclaims all warranties of any kind, whether express or implied (except only as may be implied by applicable law), including but not limited to, warranties of title, implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of any intellectual property rights of the third party. Model Maker HK makes no warranty that the content, materials, goods and/or service will meet your requirements, or that your access to the Website will be uninterrupted, timely, secure, or error-free; nor does xobox.hk make any warranty as to the results that may be obtained from the use of goods or services or as to the accuracy, reliability, completeness or timeliness of any information, content, materials obtained through this Website or that defects in software or hardware problems will be corrected. Model Maker HK makes no warranty regarding any goods or services purchased or obtained through this Website.

The Website is only providing a venue for the sale of products on its Website and shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages (including damages for loss of profit or intangible loss) related to your use of the Website, or the content, materials, goods and/or service contained or provided under the Website or use of any of the products purchased at the Website. Please read all information, warranties, or warnings on or in the product packaging and labels before using any product purchased through the Website. Model Maker HK shall not be liable for the accuracy, completeness, reliability, fitness for a particular purpose or quality of such products, or reliability of any information provided and it is your responsibility to evaluate such information.

9. Indemnity and Limitation of Liability 

You agree to indemnify, defend and hold harmless the Website from and against all losses, expenses, damages, and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the Website. You further agree that Model Maker HK shall not be held liable howsoever for your use of the Website and you agree to waive all claims that you may have against the Website for any loss or damages you may sustain in connection with your use of the Website. In the event that this disclaimer is unenforceable, the total liability of Model Maker HK, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.

10. Links to other Sites 

 

Occasionally, the Website may make available a link to a third party's website. These links will let you leave the Website. The linked sites are not under Model Maker HK’s control and the Website is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. The Website is not responsible for webcasting or any other form of transmission received from any linked site. Model Maker HK provides the links only as a convenience. Model Maker HK does not endorse the site or its use or contents.

 

11. Our Privacy Policy 

By using the Website or placing an order on the Website, you agree to our use of information about you as described in our Privacy Policy.

 

12. Termination 

The Website may terminate or suspend your access to all or part of the Website, without notice, for any conduct that the Website, in its sole discretion, believes is in violation of any applicable law or is harmful to Model Maker HK or a third party.

13. Modification of Terms

 

These Terms of Use (and including other terms of the Website) may be modified from time to time. You should therefore read these Terms of Use and the other terms before you place an order.

14. Governing Law

 

These Terms of Use (and including other terms of the Website) shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use and the order terms.