[Pre-order on-site event] hololive [宝鐘マリン(Houshou Marine)「New World Carnival 〜いざ魅惑の大海原へ♡〜」Tokyo POP UP STORE

📧 About order emails

📦 About pickup notices

💳 How to pay (FPS / PayMe / AlipayHK / WeChat Pay / Octopus)

‼️ Before ordering, please read the information above and our shipping times.

🌍 International orders: in-stock items are usually dispatched within 10–20 business days after payment; tracking is emailed once shipped.

Delivery options (Hong Kong):
✅ Kwai Fong – Kwai Chung Plaza locker shop pickup
✅ Mong Kok – Mong Kok Centre locker shop pickup
✅ SF Express cash on delivery (door-to-door / SF store, locker or convenience store)

✨ Reminder: SF Express no longer sends SMS pickup reminders. Please download the “SF Express” app to track your parcel and see the latest delivery status at any time. Please track it yourself — thank you for understanding! 🙏🏻

⚠️ Locker shop pickup notes:
1️⃣ Parcels cannot be larger than 30 cm × 60 cm
2️⃣ Please pick up within 5 days after you receive our WhatsApp notice

🚚 Dispatch time: ✅ Orders are usually shipped within 1 week; at busy times it may take up to 2 weeks. 📦 SF Express shipments go out every Monday and Tuesday. Thank you for your patience! ✨

🌍 International orders: in-stock items are usually dispatched from Hong Kong within 10–20 business days after payment (pre-order items ship after they arrive). You will receive a tracking number by email once shipped.

🚫 The Tsuen Wan West store is temporarily closed 🚫

🔍 Enquiries welcome on WhatsApp: +852 5502 4766
(This number is for WhatsApp text messages only; no voice calls.)

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